FAQ

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​​Simply choose your item in the store, select the options that best suit Your/K9's needs, add to cart, and checkout. Feel free to leave a note with any special requests you may have! If you are unsure, you could always message us before you buy. If we do not reply within an hour, it is most likely late and we are asleep... yes, we do need that too...Lol!
.....ALL PRICES LISTED ARE IN USD CURRENCY DUE TO CONVERSION RATES.....​​

We HAND make ALL our K9 Gear! When you place an order we ask for your dog's exact Measurements, to CUSTOM make the item for your dog's size and colors you want. We DO NOT Charge extra for this (any company that charges extra for CUSTOM size, does not make the items themselves). We DO NOT have shelves stocked full of finished collars and leashes and harnesses. We will even send you pics and videos when we are busy with your order if you wish. 

All our Gear INCLUDES FREE Custom Embroidery and Morale Patches, It just makes sense:)​All our Collars come with a Free Id Patch, morale patch, and some(Velcro hook and loop) even get Free Embroidery in the Fussy side of the Hook and Loop.All our Leashes/Leads get Free Embroidery of your choice.All our Harnesses Comes with Free Id Patches and Handle ID covers.  If you need extra ID Patches, please feel free to order them directly from our website, or contact us via email or chat, if you have a specific request.​​

​For your Convenience our Web store accepts all major Credit and debit cards. ​Shipping is currently Flat Rate for all orders in the Australia. We use Australia Post for most of our packages. ( shipping times vary. )International shipping is done via DHL or UPS, and will be charged for. ( import taxes are charged by your respective Government, and we do not have control over that.)

Like any store that offers custom and customized items, we DO NOT accept returns.There are exceptions:If you ordered an item too large and need it smaller, we will alter it for you. BUT you must pay for your own return shipping, along with a PREPAID self-addressed envelope inside the package, so that we may send it back to you. ( we will not pay for shipping if it is your mistake )If it was OUR fault, incorrect spelling, wrong color, or a defective product, we will make you a new one and send it our immediately after we complete it.We do not provide refunds. Since every product we sell is made from scratch, we do not feel it fair to make you something special and then have to give you your money back, without just cause.There are exceptions:If however, we have not yet started the project and you wish to cancel the order, you need to contact us immediately or as soon as possible to let us know. If we do provide you with a refund, it would take up to 30 business days to reflect in your Bank Statement. This is not because we are taking our time. It is because of how the platform software works.​​

All orders ship from a US addresses, to our local store here in Australia where we send them out to the local customers.​We DO ship Internationally. But the buyer is responsible for any import taxes levied by the respective country. ( we do try to keep the Commercial invoices lower, so that the duties and fees levied by your country would be lower also.)

SHIPPING TIMES:

Shipping times mat vary on the product being made, one the product is made it is then shiped by priority mail to our local store in Australia where we send it to the client locally. These times can range from 7 days to 30 days but not limited to.